Our Complaints Policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Any concern you may have as to our practice should be raised with us in the first instance and thereafter, if unresolved, in writing to the College of Mediators.
Our practice is governed by the Family Mediators Council (FMC) / College of Mediators and we comply with their Code of Practice. Copies of this Code are available on request and can be found on the FMC / College of Mediator’s website.
Our complaint’s procedure is outlined below.